Last Updated: 05/12/2025

FoodxGoodx aims to ensure customer satisfaction. Because we deliver perishable food items, our refund policy is structured to be fair and practical.

Eligible for Refund/Replacement

You may request a refund or replacement if:

You received the wrong item

The food was damaged during delivery

The item was missing from your order

There is a valid quality issue

In such cases, you must notify us within 1 hour of delivery.

Not Eligible for Refund

Refunds are not applicable if:

You changed your mind after the food has been prepared

The delivery address was incorrect

You were unavailable to receive the order

Delays occurred due to traffic, weather, or unavoidable situations

How to Request a Refund

Contact us via:

Email: joymdemonhossain@gmail.com

Phone: +8801307994098

Provide your order number and a brief description of the issue. We will review your request and process it as soon as possible.